Privacy Policy
Frost French (“Frost French”, “we”, “our”, “us”) and its subsidiary companies respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.
If you are under 16, we require that you inform a parent or guardian about Frost French’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Frost French or placing and order with Frost French.
By visiting frostfrench.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link. Frost French is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.
Your Personal & Financial Information
If an order is placed with us we are sent your name, email address, phone number and shipping address so we can fulfill your order.
We do not store your financial details (credit or debit card numbers) under any circumstance and never receive these details.
Cookies
Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at http://www.allaboutcookies.org.
Using Your Information
Frost French may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud and may be shared with other trading divisions within Frost French. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We don’t sell your details to third party marketing companies.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
From time to time Frost French may employ third party business partners to collect personal information on Frost French’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Frost French to comply fully with the Frost French Privacy Policy.
Marketing
When you register, we will provide a link to the Privacy Policy and consent button for the collection of your personal data.
In addition, you will be given the option to opt-out of subscribing to:
(i) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. Such alerts may include marketing information about Frost French, our subsidiaries or selected business partners; and/or
(ii) One-off marketing promotions from us.
We don’t sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by us/Frost French.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail.
Safeguarding Information
We will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.
Complaints
If you require more information please go to the Contact Us section of the web site and send an e mail to the relevant Frost French department. If you wish to talk to a Frost French customer care representative please call +44 (0)207 354 0053or write to:
Frost French
22-26 Camden Passage
London N1 8ED